Terms of service

Terms of Service

1. Overview

Welcome to Roviqi. Throughout these Terms of Service, “we,” “us,” and “our” refer to Roviqi. We operate this online store and website, including all related information, products, and services, to provide customers with a convenient shopping experience.

By visiting our website, browsing our products, or placing an order, you agree to these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Eligibility and Use of Our Website

By using this website, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you. If you purchase products intended for children, you should be an adult or have the authorization required by applicable law.

You agree not to use our website for any unlawful, fraudulent, or unauthorized purpose or to interfere with its operation or security.

3. Products and Descriptions

Roviqi specializes in children's toys and related products. We make reasonable efforts to display product descriptions, images, features, and colors as accurately as possible.

However, colors and appearances may vary depending on your screen and device. Product packaging, designs, or specifications may occasionally change. Please review product details carefully before placing an order.

4. Prices and Product Availability

Prices and product availability may change without prior notice, subject to applicable law. We reserve the right to correct pricing, description, or listing errors.

If an error affects an order you have placed, we may contact you to discuss the available options before proceeding. We do not guarantee that every product will remain available at all times.

5. Orders and Acceptance

When you place an order with Roviqi, you are submitting a request to purchase the selected products.

We reserve the right to review, refuse, or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect listing information, product unavailability, or delivery restrictions, subject to applicable law.

If we cancel an order after it has been accepted, we will provide any refund required by law.

Please ensure your contact number and delivery address are accurate when placing an order.

6. Payment Terms

Roviqi currently accepts Cash on Delivery (COD). Payment is collected when the order is delivered, according to the delivery provider's process.

Please review our Payment Policy for additional information. Available payment methods may change if we update our store.

7. Shipping and Delivery

We offer free shipping on eligible orders, subject to the shipping terms displayed on our website.

Our estimated delivery timeline is generally:

Order processing: 1–2 business days.
Transit time: 3–5 business days.
Estimated total delivery: 5–8 business days.

These are estimates, not guaranteed delivery dates. Delays may occur because of courier operations, weather, holidays, incorrect addresses, or other circumstances outside our reasonable control.

Please refer to our Shipping Policy for further details.

8. Returns and Refunds

Our Return & Refund Policy explains the conditions and process for requesting a return, replacement, or refund.

We offer free returns on eligible orders under the conditions described in that policy. Please contact us before sending an item back so we can provide return instructions.

Approved refunds are generally processed within 3 business days after the returned item is received and the refund is approved. Actual receipt of a refund may take additional time depending on the refund method and arrangements.

Nothing in these terms limits any consumer rights that cannot legally be excluded.

9. Intellectual Property

All website content, including text, logos, graphics, product descriptions, and design elements owned by or licensed to Roviqi, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use our content without prior written permission, except where permitted by law.

10. Third-Party Services and Links

Our website may use or link to third-party services, including Shopify and delivery providers. Third-party services may have their own terms and privacy policies.

Roviqi is not responsible for the content or practices of independent third-party websites, except to the extent required by applicable law.

11. Disclaimer

We aim to keep our website and services accurate and available. However, we do not guarantee that the website will always be uninterrupted, error-free, or free from technical issues.

To the extent permitted by applicable law, website content and services are provided without warranties beyond those that are expressly stated or legally required.

12. Limitation of Liability

To the extent permitted by applicable law, Roviqi will not be liable for indirect or consequential losses arising from the use of our website or services.

Nothing in these Terms of Service excludes or limits liability, consumer protections, or warranties that cannot lawfully be excluded or limited under applicable law.

13. Indemnification

To the extent permitted by law, you agree not to misuse our website or services and to be responsible for losses arising from your unlawful use of the website or violation of these terms.

Nothing in this section removes any rights or protections you have under applicable consumer law.

14. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

Please review our Privacy Policy to understand our data practices.

15. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the website after changes are posted indicates acceptance of the revised terms to the extent permitted by law.

16. Governing Law

These Terms of Service are subject to applicable laws and consumer protection requirements. Where permitted by law, disputes will be handled by the competent courts or authorities with jurisdiction.