Shipping policy

Shipping Policy

At Roviqi, we want to make shopping for children's toys simple and convenient. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Shipping Costs

Roviqi offers free shipping on eligible orders. Any applicable shipping charges or conditions will be displayed at checkout before you complete your order.

2. Order Processing Time

Orders are generally processed within 1–2 business days after they are placed.

Order processing includes reviewing order details, preparing products, and arranging shipment. Orders may take longer to process during holidays, promotional periods, or due to unexpected circumstances.

3. Estimated Delivery Time

Our estimated delivery timeline is:

Processing time: 1–2 business days
Shipping transit time: 3–5 business days
Estimated total delivery time: 5–8 business days

Delivery estimates begin after the order is placed and are not guaranteed. Actual delivery times may vary depending on your location, courier availability, weather, and other factors beyond our control.

4. Order Confirmation

After placing an order with Roviqi, please ensure that your name, phone number, and shipping address are accurate.

Because we offer Cash on Delivery (COD), we or our delivery partners may contact you to confirm your order or coordinate delivery.

5. Shipping Destinations

We deliver to the locations available at checkout. Please enter your complete shipping address to confirm whether delivery is available in your area.

If we cannot deliver to your location, we will contact you when possible to discuss the available options.

6. Tracking Your Order

If tracking information is available for your shipment, it may be provided once your order has been dispatched. Tracking updates can take time to appear in the courier's system.

If you need help with your shipment, contact Roviqi using the details below.

7. Delivery Delays

Although we work to deliver orders within the estimated timeframe, delays can occur due to:

Courier or transportation issues.
Severe weather or public holidays.
Incorrect or incomplete shipping information.
High order volumes.
Other circumstances outside our reasonable control.

Roviqi cannot guarantee a specific delivery date, but we will do our best to assist you if a delivery issue arises.

8. Incorrect Address or Failed Delivery

Customers are responsible for providing a complete and accurate shipping address and reachable phone number.

If a package cannot be delivered because the address is incorrect, the recipient is unavailable, or delivery attempts fail, please contact us. Additional delivery arrangements or charges may apply where permitted by law and disclosed to you.

9. Damaged or Missing Orders

If your order arrives damaged or an item is missing, please contact Roviqi as soon as possible. Include your order number and photos of the package or product when available so we can investigate and help resolve the issue.