Refund policy

Return & Refund Policy

At Roviqi, customer satisfaction is important to us. We want you and your little ones to be happy with every purchase. If you are not satisfied with your order, please review our Return & Refund Policy below.

1. Return Eligibility

We offer free returns on eligible orders, subject to the conditions outlined in this policy and applicable law.
Please contact us within 14 business days of receiving your order to request a return.
Items should be unused, in their original condition, and returned with their original packaging where possible.
For health, hygiene, or safety reasons, certain products may not be eligible for return unless they are defective, damaged, or otherwise covered by applicable law.
Proof of purchase or your order number may be required.

2. How to Request a Return

To request a return, contact Roviqi using the details below:

Email: yt3074603@gmail.com
Phone: +1 515-233-6080
Address: 222 Lincoln Way, Ames, IA 50010, United States

Please include your order number and the reason for your return. Our team will provide instructions if your return is approved.

Please do not send items back before receiving return instructions from our team.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact Roviqi as soon as possible. Include your order number and clear photos of the item and its packaging, if available.

We will review your request and explain the available options, which may include a replacement or refund, subject to applicable law.

4. Refund Policy

Once an approved return has been received and inspected, we will notify you of the refund decision.

Approved refunds will generally be processed within 3 business days after the return is received and approved. The time it takes for the refund to reach you may vary depending on your payment or delivery arrangements.

For Cash on Delivery (COD) orders, please contact our support team for instructions on how an approved refund will be issued.

5. Return Shipping

Roviqi offers free return shipping for eligible returns when you follow our return instructions. Please contact our team before sending an item back so we can confirm eligibility and provide the correct return procedure.

6. Exchanges

If you receive a damaged, defective, or incorrect item, contact Roviqi to discuss a replacement or another suitable solution. Exchanges depend on product availability.