Privacy policy

Privacy Policy

At Roviqi, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or purchase our children's toys.

1. Information We Collect

When you visit or shop at Roviqi, we may collect the following information:

Personal Information: Your name, phone number, email address, billing address, and shipping address.
Order Information: Products purchased, order details, and Cash on Delivery (COD) order information.
Device Information: Your IP address, browser type, device details, and certain information about how you interact with our website.
Cookies and Similar Technologies: Information used to support website functionality and understand website activity.

We collect information you provide directly and certain information automatically through our website and service providers.

2. How We Use Your Information

Roviqi may use your information to:

Process and deliver your orders.
Contact you about orders, delivery updates, returns, and refunds.
Provide customer support and respond to inquiries.
Maintain and improve our website, products, and shopping experience.
Detect, investigate, and help prevent fraud, misuse, or security issues.
Comply with applicable legal and regulatory requirements.

We use personal information only for purposes permitted by applicable law.

3. Cash on Delivery (COD)

Roviqi currently offers Cash on Delivery as a payment option. We may use your contact and delivery information to confirm your order, coordinate delivery, and communicate with you about payment upon delivery.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember preferences, maintain essential website functions, understand site usage, and support features provided by Shopify or other authorized service providers.

You can manage cookies through your browser settings. Disabling certain cookies may affect how parts of the website work.

5. How We Share Your Information

Roviqi does not sell your personal information for money. We may share relevant information with trusted third parties when necessary to operate our business, including:

Shopify: To host and operate our online store.
Shipping and Delivery Providers: To deliver orders to your address.
Technology and Service Providers: To support website operations, security, and customer service.
Legal or Regulatory Authorities: When required by law or when necessary to protect our legal rights and the safety of others.

These parties may process information according to their own privacy practices and applicable legal requirements.

6. Data Security and Retention

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no method of online transmission or electronic storage is completely secure.

Roviqi retains personal information for as long as reasonably necessary to fulfill orders, provide services, resolve disputes, maintain business records, and comply with applicable legal obligations.

7. Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information. You may also have rights to object to or restrict certain processing or withdraw consent where applicable.

To submit a privacy request, contact us using the details below. We may need to verify your identity before responding. Certain information may need to be retained where required or permitted by law.

8. Children's Privacy

Roviqi sells toys intended for children, but our website is designed for purchases by adults, such as parents or guardians. We do not knowingly seek to collect personal information directly from children where prohibited by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

9. Third-Party Websites

Our website may contain links to third-party websites or services. Roviqi does not control the privacy practices of those third parties. We encourage you to review their privacy policies before sharing personal information with them.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.