FAQ's

Frequently Asked Questions (FAQ)

Welcome to the Roviqi FAQ page! Here you'll find answers to common questions about our children's toys, ordering process, shipping, payments, returns, and refunds. At Roviqi, we want to make your shopping experience simple and convenient.

1. What Products Does Roviqi Sell?

Roviqi offers children's toys designed to bring fun, creativity, and imagination to playtime. Please review individual product descriptions for details, features, recommended ages, and safety information.

2. How Can I Place an Order?

You can browse our website, select the children's toys you want, add them to your cart, and proceed to checkout. Enter your shipping details carefully and complete the checkout process to submit your order with Roviqi.

3. What Payment Methods Does Roviqi Accept?

Currently, Roviqi accepts Cash on Delivery (COD) only. You can pay in cash when your order arrives at your delivery address.

4. Does Roviqi Offer Free Shipping?

Yes, Roviqi offers free shipping on eligible orders. Any applicable shipping charges or conditions will be displayed at checkout.

5. How Long Does Shipping Take?

At Roviqi, our estimated shipping schedule is:

  • Order handling: 1–2 business days.

  • Shipping transit: 3–5 business days.

  • Estimated total delivery: 5–8 business days.

These are estimates, and delivery times may vary depending on your location, the shipping provider, holidays, and unexpected delays.

6. Can I Track My Order?

If tracking information is available for your shipment, Roviqi will provide it when possible. Check your shipping confirmation email for tracking details. If you need help locating your shipment, contact our customer support team.

7. Can I Cancel My Order?

If you need to cancel an order, contact Roviqi as soon as possible. We will try to accommodate your request before the order is shipped. Once an order has been dispatched, cancellation may no longer be possible.

8. What Is Roviqi's Return Policy?

Roviqi offers free returns on eligible orders, subject to our Return and Refund Policy and applicable law. Please contact us before returning an item so we can confirm eligibility and provide return instructions.

9. How Long Do Refunds Take?

Once a return has been received and approved, Roviqi targets processing the refund within 3 days. The time required to complete the refund arrangement may vary.

Since we currently accept Cash on Delivery, our customer support team will communicate the appropriate refund method for an approved return.

10. What Should I Do If My Item Arrives Damaged or Incorrect?

If you receive a damaged, defective, or incorrect item from Roviqi, contact us as soon as possible. Please include your order number, a description of the issue, and clear photographs if available. We will review your request and help determine an appropriate resolution.

11. How Can I Contact Roviqi?

You can contact Roviqi using the following details:

  • Trade Name: Roviqi

  • Phone: +1 515-233-6080

  • Email: yt3074603@gmail.com

  • Address: 222 Lincoln Way, Ames, IA 50010, United States

For order-related inquiries, please include your order number to help us assist you more efficiently.

12. How Can I Choose the Right Toy for My Child?

At Roviqi, we recommend reviewing each product's description, recommended age range, dimensions, and safety information before making a purchase. Choose toys that are appropriate for your child's age and follow all product safety instructions.

Still Have Questions?

If you cannot find the answer you're looking for, the Roviqi team is happy to help. Contact us by email or phone, and we'll do our best to assist you with your shopping experience.

Thank you for choosing Roviqi!

Roviqi – Little Toys, Big Smiles.